Infographics · Claudia Academy

Lessons in one picture

Each infographic explains one way of working in a few steps. View them here, save them for your team or share them. Every set comes with a text version and the lesson it is taken from.

Follow-up · 6 images
5 steps to never forget a customer question
From lesson 1: Customer contact audit
Phone · 6 images
How to write a professional phone script
From lesson 2: Phone and callbacks
WhatsApp Business · 7 images
WhatsApp Business: 5 features every business owner should know
From lesson 3: WhatsApp Business
Callbacks · 7 images
What should a callback list contain?
From lesson 2: Phone and callbacks
Appointments · 6 images
From message to booked appointment
From lesson 4: Appointments and follow-up
Follow-up · 6 images
3 mistakes when following up interested customers
From lesson 4: Appointments and follow-up
Daily routine · 6 images
Daily customer service checklist in 10 minutes
From lesson 4: Appointments and follow-up
Measuring · 6 images
What is a good KPI for customer service?
From lesson 5: Measure and improve
Customer contact audit · 7 images
How to do a simple customer contact audit
From lesson 1: Customer contact audit
Automation · 7 images
Automate or do it yourself?
From lesson 5: Measure and improve

You may use and share these images freely, without changing them. They were made by Claudia Academy (Bits Please) and show no logos of WhatsApp or other brands.