Claudia Terms of Service

These Terms of Service ("Terms") are an agreement between Bits Please Technologies LLC, a Wyoming limited liability company ("Bits Please", "we", "us"), and the business that signs up for Claudia ("you"). They cover Claudia, its dashboard and everything we provide with them (together, the "Service").

You accept these Terms when you check the box on the payment step of the sign-up, or when you pay for a plan, whichever comes first. If you sign up for a company, you confirm that you may bind it to these Terms.

The Service is for business use only. It is not offered to consumers for personal use.

If you have a separate signed agreement with us, that agreement wins where it differs from these Terms.

Claudia is an AI assistant that answers your customers for you. Depending on your plan, the Service includes:

• answering messages on your WhatsApp number;
• answering calls on a phone number we provide, or on your own number forwarded to it (plans with phone);
• a dashboard where you and your staff read every conversation, take over any chat, and see the leads, contacts, appointments and orders Claudia records;
• automatic WhatsApp messages you switch on, such as appointment reminders.

What each plan includes is shown on our pricing page and when you sign up. We may improve or change features over time. We will not remove a core feature of your plan during a period you have paid for without telling you in advance.

You must be at least 18 and sign up for a real business. Give us accurate details, including your business name, contact person and email address, and keep them up to date.

You may give staff access to your account. You are responsible for everything done under your account, by you or by anyone you give access. Keep your passwords to yourself and tell us right away at info@bitsplease.org if you think someone else has access.

We may refuse a sign-up, for example when details are missing or false, or when the business falls under section 10 (Acceptable use).

All prices are in US dollars, as shown on the pricing page or in your order when you sign up. The monthly fee includes a number of call minutes and/or WhatsApp conversations for that month.

• Unused minutes and conversations do not carry over to the next month.
• Agents. Your plan runs a number of Claudia agents, each with its own job, numbers and instructions, which share the plan's minutes and conversations: up to 2 on Starter, up to 5 on Pro and as many as you need on Business. An agent beyond your plan's number needs a larger plan. Phone numbers beyond the first are charged as set out below, whichever agent uses them.
• A WhatsApp conversation is one customer that Claudia or your staff reply to through the Service. It counts once for the 24 hours after that reply, however many messages go back and forth. Messages you send from the WhatsApp Business app on your own phone do not count.
• Call minutes run from the moment a call is answered until it ends, including calls Claudia transfers to your staff. Each call is rounded up to the next full minute.
• Extra usage above what your plan includes is charged at your plan's rates for extra minutes and extra conversations, as shown on the pricing page at the time of use.
• Charged on their own, never taken from your included minutes: calls Claudia makes herself ($0.60 a minute), any minute on a call to or transferred to a Suriname mobile number ($1.20 a minute), and every phone number beyond the one your plan includes ($12.00 a month).
• WhatsApp template messages are messages started outside WhatsApp's 24-hour reply window, such as reminders and follow-ups. They are charged per message: currently $0.04 for a utility template and $0.25 for a marketing template.
• A monthly maximum for extras. Extra usage, special rates and template messages together are capped at $50.00 a month unless you set another maximum in the dashboard. We email you at 80% and 100% of it. Claudia keeps working above it, and nothing above the maximum is charged.

Extras are billed after the month in which they were used: by card with your next monthly charge, by bank transfer on your next invoice.

Prices do not include taxes. You pay any taxes, duties and bank charges on your side, so that we receive the full amount invoiced.

A business that signs up by card may get one free trial. It costs $0 at sign-up and lasts 3 days, or less: it ends as soon as its usage is used up, whichever comes first. The trial includes 20 call minutes on plans with phone and 25 WhatsApp conversations on plans with WhatsApp, never more than the plan itself includes.

When the trial ends, your plan starts and we charge its monthly fee to your card, and again every month until you cancel. We email you a reminder before the trial ends, and you can see the trial's end and usage in the dashboard.

To pay nothing, cancel before the trial ends, in the dashboard under "Manage or cancel" or by email. Claudia then stops when the trial ends. If you start your plan early from the dashboard, we charge your card right away.

There is one free trial per business and per owner. A business that pays by bank transfer gets no free trial. We may change or end the trial offer for new sign-ups at any time.

You pay the monthly fee in advance, in one of two ways.

By card. Card payments are processed by Stripe; we never see or store your full card number. You authorize us to charge your card for the monthly fee at the start of each monthly period (after a free trial, when it ends), and for extras with the next monthly charge. If a charge fails, Stripe tries again over the following days and we let you know. If a month stays unpaid, we pause the Service 7 days after the paid period ended, or one day after a free trial ended.

By bank transfer. We send you an invoice a week before each new month; it is due on the first day of that month. Pay the amount in US dollars to the account stated on it, quoting its payment reference. We check transfers by hand, usually within one business day after the money arrives. Your plan starts, or continues, once we have confirmed the payment. If an invoice is still unpaid 7 days after its due date, we pause the Service until it is paid (section 14).

If you think a charge is wrong, tell us within 30 days of the invoice and we will look into it. Please contact us before disputing a card payment with your bank.

Your plan runs month to month and renews automatically until you cancel it. There is no minimum term.

You can cancel at any time in the dashboard or by emailing info@bitsplease.org. Cancellation takes effect at the end of the period you have paid for, or at the end of a free trial, and Claudia keeps working until then. Extras from that last period are still charged.

We do not refund the unused part of a period, except where the law requires it or where we end the Service without cause.

Plan changes take effect from the next billing period, unless we agree otherwise.

We may change our prices. We will tell you at least 30 days in advance by email, and the new price applies from your first billing period after that notice. If you do not agree, you can cancel before it applies.

WhatsApp is a Meta service. When you use it through Claudia, you must also follow the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.

• Your WhatsApp number. You must have the right to use the number you connect, and it stays yours. We connect it through Meta's own systems and the partners we use to deliver the Service. You can disconnect it at any time.
• Consent. Send messages you start yourself, such as reminders and offers, only to people who gave you their number and agreed to hear from you on WhatsApp. Stop when they ask.
• Meta's rules. Outside 24 hours after a customer's last message, only templates Meta has approved can be sent. Meta reviews display names, may limit how many new conversations you can start, and may restrict or block a number or account, for example after spam reports. Those decisions are Meta's. We will help where we can, but they do not change your fees and we are not liable for them.
• Keeping the WhatsApp Business app. If you keep using the app on the same number, messages from people saved in your phone's contacts go to you rather than Claudia, unless you change that setting. WhatsApp calls keep ringing on your phone, and some features may not be available.
• Phone numbers we provide. A number we provide stays ours or our carrier's. You may use it while your plan runs; we cannot always transfer it to you. If the Service is paused for an unpaid month, we may release the number 30 days after the pause, or 14 days after a free trial that never turned into a paid plan.
• Forwarding your own number. If you forward your own number to Claudia, you set up the forwarding with your phone provider, and any charges from your provider are yours.

Claudia writes and speaks her answers automatically. She can misunderstand a customer or give an answer that is incomplete or wrong, including about prices, availability or appointments.

You decide what Claudia knows and does: her instructions, the information about your business, and the actions she may take. When you sign up, she can read your website to suggest that information; check it before she goes live. Keep that information correct and up to date, follow the conversations and records in the dashboard, and take a conversation over when needed. An answer Claudia gives within the instructions and information you provided counts as an answer from your business.

Do not use Claudia:

• for emergencies, or as the only way people can reach you about something urgent;
• to give medical, legal, financial or other professional advice;
• to make decisions with legal or similarly serious effects on people without a person checking them.

Where the law requires your customers to be told they are talking to an AI, make sure they are, for example in Claudia's opening message.

You may not use the Service, or let anyone else use it, to:

• send spam, or messages or calls to people who have not agreed to receive them where the law or Meta requires that, including under telemarketing laws such as the US Telephone Consumer Protection Act;
• offer anything illegal, or anything WhatsApp's policies forbid, such as weapons, drugs, adult services or gambling without the required licenses;
• deceive, harass or threaten people, or pretend to be someone else;
• collect people's data for purposes they were not told about;
• copy the Service, or try to find out how it is built, including by testing it with misleading conversations or extracting Claudia's instructions;
• resell or share the Service with another business without our written permission;
• overload, disrupt or get around the security or usage limits of the Service.

We may stop a message, a call or a campaign that we reasonably believe breaks this section, and suspend the Service under section 14.

Your data stays yours. That covers the conversations, call recordings and transcripts, contacts, leads, appointments and orders in your account, and the information you add ("your data").

• How we use it. Only to provide, secure, support and improve the Service, and where the law requires. We do not sell it. For your customers' personal data, we act on your behalf and on your instructions.
• Recordings. Phone calls are recorded and transcribed, and chats are stored. You are responsible for telling your callers and customers where the law requires it, and for having a lawful reason to process their personal data.
• Service providers. We use providers for hosting, messaging, telephone lines, AI and payments. They may process data outside your country, including in the United States and the European Union, and must keep it confidential and secure.
• Security. We protect your data with reasonable technical and organizational measures. If a security incident affects your data, we tell you without undue delay.
• When the Service ends. You can export your data for 30 days. After that we delete it within 90 days, except what we must keep by law, such as invoices. Backups are overwritten on their normal schedule.

We may use anonymous, combined usage figures that identify neither you nor your customers to run and improve the Service. Our Privacy Policy explains how we handle the personal data of you and your staff.

The Service belongs to us: the software, the dashboard, Claudia's voice and way of speaking, our templates, instructions and know-how, and the Claudia and Bits Please names and logos. While your plan runs, you may use the Service for your own business under these Terms. You get no other rights to it.

The instructions and business information you add yourself stay yours. You give us permission to use them to provide the Service to you.

If you send us suggestions or feedback, we may use them freely, without owing you anything.

We aim to keep Claudia available around the clock, but we do not guarantee that the Service is uninterrupted or error-free. Interruptions can come from us, Meta, telephone carriers, internet connections or our other providers. We plan maintenance for quiet hours where we can and announce larger work in advance.

Support is available by WhatsApp or at info@bitsplease.org on business days, Monday to Friday, 9:00 AM to 5:00 PM Suriname time. We aim to answer within one business day.

Suspension. We may suspend all or part of the Service if a payment is overdue (section 6), if you seriously break sections 8, 9 or 10, if Meta or a carrier requires it, or if it is needed to prevent harm or a security risk. We tell you in advance where we reasonably can, and switch the Service back on as soon as the reason is gone.

While the Service is suspended, Claudia sends no messages and answers no calls. Incoming WhatsApp messages are still stored, so nothing is lost. A suspension for a reason on your side does not pause your fees.

Termination. You can end the Service at any time under section 7. We can end it:

• without cause, with 30 days' notice, in which case we refund what you prepaid for the time after the end date;
• immediately, if you seriously or repeatedly break these Terms, if an amount is still unpaid 30 days after it was due, or if your business becomes insolvent.

When the Service ends, outstanding amounts become due and section 11 applies to your data. The sections that by their nature should continue, such as fees owed, our property, disclaimers, liability, indemnification and governing law, remain in force.

The Service is provided "as is" and "as available". As far as the law allows, we make no promises beyond those in these Terms. In particular, we do not promise that the Service suits a particular purpose, that it brings you a certain number of customers, leads or sales, or that everything Claudia says is correct. Examples on our website and in demos are illustrations, not guarantees.

As far as the law allows:

• Neither party is liable for indirect or consequential losses, such as lost profits, revenue, customers, data or goodwill.
• Our total liability for all claims together in any 12-month period is limited to the fees you paid us in the 3 months before the event that caused the claim.

These limits do not apply to fraud or intentional misconduct, to your payment obligations, to your obligations under section 17, or where the law does not allow them.

You will defend us and cover our losses, including reasonable legal costs, if someone else makes a claim against us because of:

• your data, or the instructions and information you gave Claudia;
• your use of the Service in breach of these Terms, the law or Meta's policies;
• messages or calls made for you to people who had not agreed to receive them.

That someone can be one of your customers, Meta or an authority. We will tell you about such a claim promptly and let you take part in handling it.

We may update these Terms. For a change that matters to you, we tell you by email or in the dashboard at least 30 days before it takes effect. If you do not agree, you can cancel before then; if you keep using the Service after that date, the new Terms apply. Changes required by law or by Meta may take effect sooner.

The current version, with its date, is always at claudia.bitsplease.org/terms.

These Terms are governed by the laws of the Republic of Suriname. If we disagree about something, we first try to solve it together, in writing, for at least 30 days. A dispute that remains goes to the competent court in Paramaribo, Suriname, unless we both agree to arbitration or mediation.

• Whole agreement. These Terms, your order and our Privacy Policy are the whole agreement about the Service. Your own purchase terms do not apply.
• Transfer. You may not transfer your account or these Terms without our written permission. We may transfer them to a company that takes over our business, and will tell you if we do.
• Force majeure. Neither party is liable for delays or failures caused by events outside its reasonable control, such as power or internet outages, failures at Meta or carriers, natural disasters or government action.
• Severability. If a court finds part of these Terms invalid, the rest stays in force.
• Notices. We send notices to the email address on your account; you send them to info@bitsplease.org.
• Language. We may offer these Terms in Dutch as well. If the versions differ, the English version applies.

Bits Please Technologies LLC

Email: info@bitsplease.org

WhatsApp: +597 879-4472